Collection Process

In this article we outline the collection process that clients and drivers should follow.

Understanding the inherent risks involved in the logistics industry, we have established a comprehensive in-store collection process aimed at mitigating potential risks and ensuring a seamless and secure transfer of your valuable goods. 

Our in-store collection process entails several crucial checkpoints, each meticulously designed to safeguard your shipments from any potential mishaps or unauthorized handling. 

Here’s why strict adherence to these guidelines is imperative:

• Verification of Order 
• Confirmation and Documentation 
• Identification of Picup Drivers: 
• Empowering You: 

Verification of Order

It begins with verifying that the assigned driver collecting your order has the corresponding details on their device. This step ensures that the right person is handling your parcels. The collection reference numbers can be found on the Picup system and will look as follows on the driver’s device (highlighted in red):

Confirmation and Documentation

Your active participation is crucial in confirming the collection by inputting your signature and name on the driver’s device. This documentation solidifies the transaction and serves as a record of the handover. You fill in the below questions in their corresponding number blocks on the phone screen:

1. This is where you input your name. 

2. This is where you select your relationship to the business, e.g dispatcher. 

3. This is where you input your signature to confirm collection of the parcels.

Identification of Picup Drivers

Identifiable Picup gear worn by our drivers provides visual confirmation of their affiliation, reassuring you of the professionalism and legitimacy of the collection process. See image below. 

Empowering You

In the instances that any of the above steps are refused by the driver, we urge you not to hand over your parcels and immediately report the incident to the Picup team. 

Your vigilance and cooperation are invaluable in maintaining the integrity of the collection process.

By adhering to these outlined procedures, together, we can significantly minimize any potential risks or uncertainties during the collection process.